Privacy policy

Effective Date: September 18, 2025

At Bailey Madison Diamonds, your trust means everything to us. Just as every diamond is chosen with care, we handle your personal information with the same attention and respect. We collect only what we need to provide a seamless experience—from helping you design your ring to ensuring safe delivery—and we never sell or trade your details. Your information is kept secure, and you are always in control of how we communicate with you.

For full details, please see our Privacy Policy below.

Introduction

Welcome to Bailey Madison Diamonds. We specialise in the creation of bespoke fine jewellery and modern heirlooms, and we value your privacy as highly as we value our craftsmanship. This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By accessing or using our website and services, you consent to the practices described in this policy.

Information We Collect

We may collect the following types of personal information:

  • Contact details (name, email address, phone number)

  • Billing and shipping addresses

  • Payment details (processed securely through third-party providers)

  • Purchase history

  • Communication preferences and interactions with us

How We Use Your Information

Your information is used for purposes including, but not limited to:

  • Processing and fulfilling orders

  • Providing customer support

  • Sending transactional communications (such as order confirmations and updates)

  • Personalising your shopping experience

  • Sending marketing communications (where you have provided consent)

  • Analysing website usage to improve our services and offerings

Data Security

We take all reasonable measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction. Industry - standard security practices are employed, and our systems are regularly reviewed and enhanced to ensure your data is protected.

Disclosure of Information

We may share personal information with trusted third-party service providers for essential functions such as payment processing, shipping, and marketing support. These parties are required to keep your information confidential and secure.

Bailey Madison Diamonds will never sell, rent, or trade your personal information to third parties for their marketing purposes.

Your Choices

You have control over your personal information. You may:

  • Update your details and preferences at any time

  • Unsubscribe from marketing emails by following the links provided in those messages

  • Request access to, correction of, or deletion of your information, subject to applicable laws

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve browsing, tailor your experience, and gather usage data. You can adjust your browser settings to manage or disable cookies if preferred.

Children’s Privacy

Our website and services are not intended for children under the age of 16. We do not knowingly collect or maintain personal information from individuals under 16 years of age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legal requirements. Updates will be posted on this page, and continued use of our website will indicate your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding your privacy or personal information, please reach out to: bailey@baileymadisondiamonds.com